Cancellation Policy

At thetrenova, we understand that plans can change. Our cancellation policy is designed to be simple, fair, and transparent while ensuring smooth order processing.

1. Order Cancellation Before Dispatch

You may request cancellation of your order before it is dispatched from our warehouse.

To cancel your order:

  • Email us at thetrenovastore@gmail.com

  • Or contact us via WhatsApp/phone at +91 7001786352

  • Please include your order number in the request.

If your order hasn’t been packed or shipped, we will cancel it and initiate a full refund within 1–2 business days to your original payment method.

Note: Cancellation requests sent via Instagram DMs, Facebook messages, or any platform other than our official support channels will not be considered valid.

2. Order Cancellation After Dispatch

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the product, please accept the delivery and then raise a return request in accordance with our Refund & Return Policy.

3. COD Order Cancellation

  • COD orders may require confirmation via phone, SMS, or WhatsApp.

  • Unconfirmed COD orders may be automatically cancelled after a few hours.

  • Repeated cancellations of COD orders may result in the COD payment option being disabled for your future purchases.

4. Prepaid Order Refunds

If your prepaid order is cancelled before dispatch, we will issue a full refund to your original payment method (UPI, wallet, credit/debit card, etc.). Refunds typically take 3–7 business days to reflect, depending on your bank.

5. Seller Cancellations

We may cancel an order in the following situations:

  • Product is out of stock or discontinued

  • Invalid or incomplete address provided

  • Order flagged as suspicious or high-risk by our payment gateway or fraud detection system

In such cases, you will be notified, and if payment was made, a full refund will be issued.

6. Contact Us

For assistance with cancellations, you can reach us at:

thetrenova
 Email: thetrenovastore@gmail.com
 Phone/WhatsApp: +91 7001786352
 Support Hours: Monday–Saturday, 10 AM to 6 PM (excluding holidays)